Account access request - Kraken | Buy, Sell and Margin Trade

1. Quick summary

If you are unable to access your Kraken account, or need to request changes to account privileges (for example buy/sell limits, margin trading access, 2FA reset, or identity update), this document gives a concise, professional message you can send to Kraken support. Keep personal data limited to what is necessary and never share full passwords or private keys.

2. What to include — short checklist

• Registered email address and username (if different).
• Last successful login date and approximate IP location or city (if known).
• Type of access problem (login, 2FA, withdrawn funds, trading disabled, margin access request).
• Relevant supporting documents (ID, proof of address) — attach as PDFs or images only when requested via secure channel.
• A polite request for the action you want and how Kraken should confirm completion (email, secure message).

3. Template: Account access request (copy & paste)

Use this ready-to-send message. Replace bracketed items with your details:

To: Kraken Support
Subject: Account access request — [Your Full Name] — [Registered Email]

Hello Kraken Support team,

I am writing to request assistance with accessing my Kraken account registered to [registered-email@example.com] (username: [your-username]).

Issue: [describe — e.g. "I cannot complete 2FA, I lost my authenticator device, or I need margin trading enabled/disabled."]

Last successful login: [YYYY-MM-DD]
Approximate location at that time: [City, Country]

Requested action:
1) [Reset 2FA / Re-enable login / Enable margin trading / Increase buy/sell limits / Other]
2) Please confirm which documents you require and the secure method for submitting them.

Attached: [list attachments, if any — ID front/back, proof of address]

Please confirm receipt of this request and advise the next steps. I appreciate your help and prompt response.

Kind regards,
[Your Full Name]
[Contact phone — optional]
[Time zone — e.g. UTC+05:30]
          

4. Notes on safety & verification

Never send sensitive secrets

Do not include your password, full seed phrase, or any private keys in messages. Kraken support will never ask for your full password or seed phrase. If someone asks for those, treat it as a scam and report it immediately.

Document submission

Only upload identity documents through Kraken's official, encrypted support portal when prompted. If asked to email documents, confirm with Kraken support first — prefer secure portal uploads.

5. Extra: When requesting margin access

Margin trading introduces higher risk and may require additional verification or risk disclosures. If your goal is to enable or disable margin trading, explain your trading experience briefly and confirm you understand margin risks. Example:

6. After you send the request

• Save the support ticket number and any confirmation emails.
• Monitor account activity and email for verification steps.
• If you suspect unauthorized access, freeze withdrawals immediately and contact support by phone if available in your region.